Tag Archives: touch screen problems

Surface 2 screen problems – checkpoint

I thought I’d post an update on where we’re at with trying to nail this problem. I’ve bandied a few different ideas around in previous posts about what could be causing this, and it’s been great to have comments from Niall and Aleksandar in earlier posts too (review the history if you’re late to the party). As there’s been several theories and counter-arguments thrown around, and certain theories have been disproven while others are still alive, it’s probably helpful to summarise what we know so far:

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Surface 2 screen saga – do you run these apps?

apps listIf you’ve been following my other posts you’ll know I’ve been having problems with the touchscreen on my Microsoft Surface 2 (refresh your memory). Currently I’m onto my second device and the problem has persisted. Microsoft have authorised a second replacement but I’m wanting to do some detective work of my own before I blame the device again; there’s no point replacing a device if the problem relates to something else which will only manifest itself in the third device.

As far as I can tell the only thing which has persisted across both devices (based on when the first one started failing) are the Touch Cover and my user profile. I’ve already noted that disconnecting the cover while faulting doesn’t make the fault go away on this second device; I’m yet to determine if having the touch cover disconnected on an ongoing basis prevents it occurring in the first place. So that will be an ongoing project.
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Who you gonna call?

Who you gonna call?
Looks like I might be needing these guys…

2 hours into the first use, guess what?

I can’t believe it. Exactly the same spot, top left corner, a ring the same size as though it’s being touched. By the time I started filming the touch wasn’t there anymore but the unlock curtain was still reluctant to scroll up so I had to restart the device. Pulled the screen protector off just in case it’s related to that (exit stage left TWO nice shiny screen protectors now…) so I’ll see if it comes back. But not the start I was looking for with this new baby. The device continued to have this problem over the weekend so the video is a montage of several clips I took.

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Surface 2 touch screen problems

I’m now just over three months on with my Surface 2, and the overall impression is one of satisfaction with a well-made device. It’s proving to be useful in all the areas I expected it to; it hasn’t excelled in areas I knew it wouldn’t (legacy app support) but I’ve been able to do more productive work on it than I expected.

Is there a ghost in the house? Phantom touch, Surface 2
Is there a ghost in the house? Phantom touch, Surface 2

However I’ve had one bug with it which has been with me since day one. I hinted at this back in my original review where I referred to some screen redraw issues, and with the benefit of hindsight I believe this was related to the bug I’m now discussing. I explained this more fully in the follow-up review about a month later. It’s a phantom touch registering in the top left corner of the screen.

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